Our return policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If Item is received defective or damaged, we will replace it.
* Note: Free Offers/Giveaways - All "Free + Shipping" offers must be canceled within the same day of order & are non-refundable once shipped.
* Customer Shipping Address Responsibility Policy: We understand that "typos" do happen from time to time (especially if you are shopping with a mobile phone). In the event that a customer enters the wrong shipping information and a package is returned to us, the customer is responsible for additional shipping charges to have the item/order re-shipped to the new/correct shipping address. Gear Palette cannot accept responsibility for wrong shipping information entered during customer checkout. Please double-check your shipping address before you submit your order. We want to make sure that you get your package safe and sound to your front door :).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Disclaimer: Buyer of the product is responsible for covering all the duties, taxes and levies as applicable in their territory.
**To return an item, please email us at firstname.lastname@example.org no later than 30 days after receiving the item**